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NPS Scores – Update

By October 25, 2019 No Comments

Don’t take our word for it,
listen to our clients.

The Golf USA Tee Time Coalition, a partnership between the NGCOA and PGA of America, recently conducted an NPS (Net Promoter Score) survey of over 900 courses. To put the results in golf terms,Teesnap won the tournament by several strokes and set a new course record.

Net Promoter Score

Teesnap

36

Competitor 1

22

Competitor 2

15

Competitor 3

11

Competitor 4

14

Competitor 5

26

Flexible and amendable contract

86%

72%

84%

41%

38%

28%

Reasonable process for terminating contract

80%

71%

68%

44%

42%

33%

Communication of auto-renewals

83%

68%

72%

45%

50%

30%

Payment terms

75%

77%

59%

46%

53%

41%

Fair and reasonable pricing structure

58%

65%

67%

38%

33%

31%

Speed of payment transfer (from end customer to your course)

60%

73%

64%

49%

59%

48%

Adherence to payment standards

82%

77%

67%

51%

40%

46%

Open contract

67%

70%

75%

48%

38%

42%

Offers a range of payment methods beyond barter for paying

75%

78%

69%

40%

40%

33%

Payment terms when adding services to contract

83%

62%

71%

41%

45%

35%

Yield management tools

89%

58%

66%

50%

47%

35%

Ability to respond to reviews, ratings and accuracy on affiliate websites

88%

64%

58%

46%

47%

36%

Provides monthly sales reports

100%

77%

67%

46%

65%

44%

Full collection and subsequent transfer of customer data

100%

78%

75%

55%

52%

40%

Provision of digital reports analyzing customer data

100%

75%

66%

47%

52%

38%

Full disclosure of all marketing channels used

100%

60%

75%

40%

50%

30%

Up-to-date inventory

90%

80%

71%

59%

51%

43%

Honest marketing practices

91%

82%

86%

47%

54%

37%

Accurate display of discount percentages

90%

35%

55%

38%

57%

38%

Accurate representation of pricing for non-barter ‘rack rates’

100%

81%

71%

46%

55%

36%

Accurate representation of pricing for barter-rounds

100%

67%

56%

42%

50%

25%

Displaying honesty and integrity

83%

83%

80%

52%

66%

41%

Being easy to do business with

75%

65%

76%

53%

54%

36%

You’re automatically collecting data, which is becoming the lifeblood of any marketing campaign. I highly recommend the product!

Kurt KrauseGeneral Manager, Dragonfly Golf Club

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