The Golf USA Tee Time Coalition, a partnership between the NGCOA and PGA of America, recently conducted an NPS (Net Promoter Score) survey of over 900 courses. To put the results in golf terms, Teesnap won the tournament by several strokes and set a new course record.
Category | Teesnap Ranking | Teesnap | Competitor | Competitor | Competitor | Competitor | Competitor | |
Net Promoter Score | 1st Place | 36 | -11 | -26 | -14 | 22 | 15 | |
Flexible and amendable contract |
1st Place | 86 | 41 | 28 | 38 | 72 | 84 | |
Reasonable process for terminating contract | 1st Place | 80 | 44 | 30 | 42 | 71 | 68 | |
Communication of auto-renewals |
1st Place | 83 | 45 | 33 | 50 | 68 | 72 | |
Adherence to payment standards |
1st Place | 82 | 51 | 46 | 40 | 77 | 67 | |
Payment terms when adding services to contract |
1st Place | 83 | 41 | 35 | 45 | 62 | 71 | |
Yield management tools |
1st Place | 89 | 50 | 35 | 47 | 58 | 66 | |
Ability to respond to reviews, ratings and accuracy of content on affiliate websites |
1st Place | 88 | 46 | 36 | 47 | 64 | 58 | |
Provides monthly sales reports |
1st Place | 100 | 46 | 44 | 65 | 77 | 67 | |
Full collection and subsequent transfer of customer data |
1st Place | 100 | 55 | 40 | 52 | 78 | 75 | |
Provision of digital reports analyzing customer data |
1st Place | 100 | 47 | 38 | 52 | 75 | 66 | |
Full disclosure of all marketing channels used |
1st Place | 100 | 40 | 30 | 50 | 60 | 75 | |
Up-to-date inventory |
1st Place | 90 | 59 | 43 | 51 | 80 | 71 | |
Honest marketing practices |
1st Place | 91 | 47 | 37 | 54 | 82 | 86 | |
Accurate display of discount percentages |
1st Place | 90 | 38 | 38 | 57 | 35 | 55 | |
Accurate representation of pricing for non-barter ‘rack rates’ |
1st Place | 100 | 46 | 36 | 55 | 81 | 71 | |
Accurate representation of pricing for barter-rounds |
1st Place | 100 | 42 | 25 | 50 | 67 | 56 | |
Displaying honesty and integrity |
1st Place (tie) | 83 | 52 | 41 | 66 | 83 | 80 | |
Being easy to do business with |
2nd Place | 75 | 53 | 36 | 54 | 65 | 76 | |
Satisfaction | 2nd Place | 8 | 7.1 | 6.4 | 7.1 | 7.9 | 8.1 | |
Payment terms |
2nd Place | 75 | 46 | 41 | 53 | 77 | 59 | |
Offers a range of payment methods beyond barter for pay |
2nd Place | 75 | 40 | 33 | 40 | 78 | 69 | |
Open contract |
3rd Place | 67 | 48 | 42 | 38 | 70 | 75 | |
Fair and reasonable pricing structure |
3rd Place | 58 | 38 | 31 | 33 | 65 | 67 | |
Speed of payment transfer (from end customer to your course) |
3rd Place | 60 | 49 | 48 | 59 | 73 | 64 |