Teesnap NPS results

Are You Ready to Grow Your Revenue?

It’s Time to Make a Change

Are You Ready to Grow Your Revenue?

The Golf USA Tee Time Coalition, a partnership between the NGCOA and PGA of America, recently conducted an NPS (Net Promoter Score) survey of over 900 courses. To put the results in golf terms, Teesnap won the tournament by several strokes and set a new course record.

Category Teesnap Ranking Teesnap Competitor Competitor Competitor Competitor Competitor
Net Promoter Score 1st Place 36 -11 -26 -14 22 15
Flexible
and amendable contract		 1st Place 86 41 28 38 72 84
Reasonable process for terminating contract 1st Place 80 44 30 42 71 68
Communication
of auto-renewals		 1st Place 83 45 33 50 68 72
Adherence
to payment standards		 1st Place 82 51 46 40 77 67
Payment
terms when adding services to contract		 1st Place 83 41 35 45 62 71
Yield
management tools		 1st Place 89 50 35 47 58 66
Ability
to respond to reviews, ratings and accuracy of content on affiliate websites		 1st Place 88 46 36 47 64 58
Provides
monthly sales reports		 1st Place 100 46 44 65 77 67
Full
collection and subsequent transfer of customer data		 1st Place 100 55 40 52 78 75
Provision
of digital reports analyzing customer data		 1st Place 100 47 38 52 75 66
Full
disclosure of all marketing channels used		 1st Place 100 40 30 50 60 75
Up-to-date
inventory		 1st Place 90 59 43 51 80 71
Honest
marketing practices		 1st Place 91 47 37 54 82 86
Accurate
display of discount percentages		 1st Place 90 38 38 57 35 55
Accurate
representation of pricing for non-barter ‘rack rates’		 1st Place 100 46 36 55 81 71
Accurate
representation of pricing for barter-rounds		 1st Place 100 42 25 50 67 56
Displaying
honesty and integrity		 1st Place (tie) 83 52 41 66 83 80
Being
easy to do business with		 2nd Place 75 53 36 54 65 76
Satisfaction 2nd Place 8 7.1 6.4 7.1 7.9 8.1
Payment
terms		 2nd Place 75 46 41 53 77 59
Offers a
range of payment methods beyond barter for pay		 2nd Place 75 40 33 40 78 69
Open
contract		 3rd Place 67 48 42 38 70 75
Fair and
reasonable pricing structure		 3rd Place 58 38 31 33 65 67
Speed of
payment transfer (from end customer to your course)		 3rd Place 60 49 48 59 73 64

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Discover how Teesnap’s end-to-end system helps track golfer behavior, so you can use a simple, smart, and effective marketing strategy for your golf course.

Learn why more than 500 golf courses trust Teesnap to help them grow their course’s revenue.

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